MapleBridge Spanish Language School Inc. (“MapleBridge Spanish Language School Inc.,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our students, prospective students, parents/guardians, website visitors, and other individuals who interact with us. This Privacy Policy explains how MapleBridge Spanish Language School Inc. collects, uses, discloses, stores, and protects personal information in the course of operating a Spanish-learning school in Canada.
This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws. By using our services, visiting our website, or otherwise providing personal information to MapleBridge Spanish Language School Inc., you acknowledge that you have read and understood this Privacy Policy.
1. Introduction and Company Information
MapleBridge Spanish Language School Inc. provides Spanish-language instruction, educational programs, assessments, communications, registration services, and related student support services.
Contact details:
- Legal name: MapleBridge Spanish Language School Inc.
- Address: 4100 Dufferin Street, Unit 26, Toronto, ON M3H 5R7, Canada
- Email: [email protected]
- Phone: +1 (416) 782-9461
We are responsible for personal information under our control and for ensuring that it is handled in a manner consistent with applicable privacy laws.
2. Data Collection and Processing
We collect personal information directly from you, automatically through your use of our website or online systems, and from third parties where permitted by law or with your consent. The types of personal information we may collect include:
- Identification information: name, date of birth, student ID, parent/guardian name where applicable.
- Contact information: email address, mailing address, phone number.
- Account and registration information: login credentials, class registrations, attendance records, scheduling preferences, payment-related information.
- Educational information: course level, language proficiency, assessments, grades, progress notes, attendance, and learning support needs.
- Communication information: messages, inquiries, feedback, and correspondence with us.
- Technical information: IP address, device information, browser type, cookie identifiers, website usage data, and analytics data.
- Financial information: billing details, transaction records, and payment confirmations. We do not intentionally store full payment card details unless necessary through secure third-party processors.
- Other information: any information you choose to provide in forms, surveys, or communications.
Where sensitive personal information is collected, we do so only when reasonably necessary for the purposes described in this policy and subject to appropriate safeguards and, where required, your consent.
3. Purpose of Data Processing
We use personal information for the following purposes:
- to register students and manage enrollment;
- to provide Spanish-language instruction and related educational services;
- to assess placement, progress, and learning needs;
- to communicate class schedules, updates, notices, and administrative information;
- to process payments, refunds, and billing matters;
- to respond to inquiries, feedback, and support requests;
- to manage attendance, certification, and student records;
- to personalize learning experiences and improve our programs;
- to operate, maintain, secure, and improve our website and online services;
- to conduct internal reporting, analytics, quality assurance, and business planning;
- to comply with legal, regulatory, tax, accounting, and recordkeeping obligations;
- to prevent fraud, misuse, unauthorized access, and security incidents;
- to send marketing communications where permitted by law or consented to by you; and
- to establish, exercise, or defend legal claims.
We will not use personal information for purposes other than those identified above unless permitted or required by law or with your consent.
4. Legal Basis for Processing
Under Canadian privacy law, we generally rely on the following grounds to collect, use, and disclose personal information:
- Consent: where you have provided express or implied consent, depending on the sensitivity of the information and the circumstances.
- Contractual necessity: where processing is necessary to provide educational services, manage enrollment, and fulfill our obligations to you.
- Legal or regulatory obligation: where processing is required to comply with law, taxation, accounting, safety, or recordkeeping requirements.
- Legitimate and reasonable purposes: where processing is appropriate for operating our school, maintaining security, preventing fraud, improving services, or supporting administrative functions, and where such interests are not overridden by your rights and interests.
Where consent is the basis for processing, you may withdraw that consent subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We may disclose personal information to third parties only as necessary and in accordance with applicable law. These third parties may include:
- Service providers: companies that support our operations, such as hosting providers, learning management systems, email services, payment processors, customer support tools, IT support, and analytics providers.
- Instructors and staff: authorized personnel who require access to perform their duties.
- Professional advisors: lawyers, accountants, auditors, insurers, and consultants.
- Government authorities and regulators: where required by law, subpoena, court order, or lawful request.
- Business transaction parties: in connection with a merger, reorganization, financing, sale of assets, or similar corporate transaction, subject to applicable legal protections.
- Other parties: where you have consented or where disclosure is otherwise permitted or required by law.
We require third-party service providers to protect personal information using safeguards appropriate to the sensitivity of the information and to use it only for the purposes we authorize.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.
Where personal information is transferred outside Canada, we take reasonable contractual, technical, and organizational measures to ensure an appropriate level of protection. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Storage Duration
We retain personal information only as long as necessary for the fulfillment of the purposes identified in this Privacy Policy or as required by applicable law. Retention periods may vary depending on the type of information and the legal, educational, accounting, tax, contractual, and operational requirements applicable to us.
In general:
- student and administrative records are kept for the period necessary to manage enrollment, instruction, and academic administration;
- financial and transaction records are retained for legal, accounting, and tax compliance;
- communications and support records are retained as needed for service continuity, dispute resolution, and quality assurance;
- website and analytics data are retained for a reasonable period consistent with business needs and security requirements.
When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights in relation to your personal information:
- Access: request access to the personal information we hold about you and information about how it is used and disclosed.
- Rectification: request correction of inaccurate, incomplete, or outdated personal information.
- Erasure: request deletion of personal information in certain circumstances, subject to legal and contractual retention requirements.
- Restriction: request that we limit the processing of your personal information in certain circumstances.
- Data portability: request a copy of certain personal information in a structured, commonly used format, where applicable law provides for this right.
- Objection: object to certain types of processing, including in some cases direct marketing or processing based on legitimate interests.
To make a rights request, please contact us using the information below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of Consent
Where our processing is based on consent, you may withdraw your consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal took effect.
Please note that if you withdraw consent for certain information or uses, we may be unable to provide some services, classes, communications, or features to you. We will explain any consequences where applicable.
10. Right to Complain
If you have concerns about our privacy practices, we encourage you to contact us first so that we can try to resolve the matter promptly and fairly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator. We will cooperate with any lawful investigation and will work to address legitimate concerns regarding the handling of personal information.
11. Data Security
We use reasonable physical, organizational, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards may include:
- restricted access to personal information on a need-to-know basis;
- password protection and access controls;
- secure service providers and encrypted transmission where appropriate;
- internal policies and staff confidentiality obligations;
- monitoring for unauthorized access, misuse, or security incidents;
- secure storage and disposal practices.
No method of electronic transmission or storage is completely secure. Although we take reasonable steps to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:
- MapleBridge Spanish Language School Inc.
- Address: 4100 Dufferin Street, Unit 26, Toronto, ON M3H 5R7, Canada
- Email: [email protected]
- Phone: +1 (416) 782-9461
Please include enough detail in your request for us to understand and respond appropriately. We may need to verify your identity before disclosing or changing personal information.
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technology, or business operations. When we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy on our website, updating the effective date, or providing direct notice where appropriate.
Your continued use of our services after an updated Privacy Policy is posted constitutes acceptance of the revised policy to the extent permitted by law.
Effective date: September 24, 2026